Last updated: May 12, 2026
At Jeeva Earth, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jeevaearth.com or make a purchase from our store.
1. Information We Collect
Personal Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Name and contact details (email address, phone number)
- Billing and shipping address
- Payment information (processed securely — we do not store card details)
- Order history and account preferences
- Messages you send us via the contact form
Information Collected Automatically
When you browse our site, we automatically collect certain technical information including:
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs
- Device and operating system information
- Cookie data (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Manage your account and provide customer support
- Improve our website, products, and services
- Send promotional emails and offers (only if you have opted in)
- Comply with legal obligations
- Detect and prevent fraud
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with trusted third parties only as necessary to operate our business:
- Payment processors — to securely handle transactions (e.g., Stripe, Razorpay, or PayPal)
- Shipping and logistics partners — to deliver your orders
- Email service providers — to send transactional and marketing emails
- Analytics providers — to understand how visitors use our site (e.g., Google Analytics)
- Legal authorities — if required by law or to protect our rights
All third-party partners are required to handle your data in accordance with applicable privacy laws.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting obligations. Order records are typically kept for 7 years. You may request deletion of your account data at any time (see Section 6).
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies — required for the site and shopping cart to function
- Analytics cookies — to track site performance and visitor behaviour
- Marketing cookies — to show relevant ads (only if you consent)
You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to shop on our site.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — ask us to correct inaccurate or incomplete data
- Deletion — request that we delete your personal data
- Opt-out — unsubscribe from marketing emails at any time via the link in any email
- Data portability — request your data in a machine-readable format
To exercise any of these rights, please contact us at the details below.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our store uses SSL encryption for all data transmitted during checkout.
8. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Jeeva Earth
Website: jeevaearth.com/contact
Email: please use our Contact page